Q. How will I know that you have received my order?
A. After you have completed the checkout process a receipt will appear on your screen detailing your final order including your billing address and the items that are being shipped to your address. Please print this receipt for your records. You will also receive an email confirmation that we received your order. (Please be sure to enter the correct email address on the order form so we can deliver your confirmation form).
Q. How long after placing my order should I expect my shipment?
A. All orders are shipped from our warehouse within 72 hours. Most orders are shipped from our manufacturer and arrive within 10-21 days from actual order date.
Q. What is your return policy?
A. We want you to be 100% satisfied with your order. If for some reason you are not and you wish to return your purchase we offer a 3 day return policy on all items if the item is in original packaging and resalable condition. We do not offer a return or refund on any items after 3 days or refund shipping costs to return item.
Ship package to our returns department along with the invoice by UPS to:
9316 Carbon Street, Belleville, IL 62223
If you have additional questions. Please email our customer service department@ firstname.lastname@example.org